TROUBLE SHOOT CUSTOMER CONCERN. CHECKED ALL STEERING AND SUSPENSION. FOUND LEFT LOWER BALL JOINT BROKEN. NEW BALL JOINT IS SOLD AS COMPLETE CONTROL ARM ASSEMBLY. FOUND ONLY ONE IGNITION KEY WORKS. OTHER KEY WILL IS NOT RECOGNIZED BY COMPUTER. INFORMED CUSTOMER OF NEEDED REPAIRS. R&R LEFT LOWER CONTROL ARM. TOOK VEHICLE FOR FRONT END ALIGNMENT AND ROAD TESTED, GOOD.
ALLIGNMENT
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